Refund Policy

Caros Group - Tax Resolvers · Terms version v1.0 · Effective October 3, 2026

1. Payment. Fees are due in full at the time of purchase. Because our services begin immediately upon engagement and involve professional analysis and work product preparation, fees are non-refundable to the fullest extent permitted by applicable law. If you purchase the IRS Situation Assessment within 30 days of your Notice Review payment, the $249 Notice Review fee will be credited toward the Assessment fee. The 30 days begin on the date of your first payment. The credit applies once, to the Assessment only, and is not a refund. Nothing in this policy limits any rights that may apply under applicable consumer protection laws.

2. What you are buying. The Notice Review ($249) includes a written review of the IRS notice and supporting information provided by the taxpayer, along with observations and next steps to consider based on the information available at the time of review. It is not IRS representation, does not authorize Caros Group to act on the taxpayer's behalf, and does not stop IRS collection or enforcement activity. The IRS Situation Assessment ($599) is a written review of the information you provide, a preliminary option analysis, and recommendations based on the information available at the time of review. The Rush Assessment ($799) includes the same written analysis and deliverables provided with the IRS Situation Assessment, with expedited internal handling and priority placement within Caros Group's review workflow. Expedited handling is intended to accelerate review activity but does not guarantee a specific completion time, IRS action, or outcome. These products do not include tax return preparation.

3. Work may begin immediately. Work may begin immediately after purchase. When work has begun, the fee covers time and work product already committed to your file.

4. No outcome guarantee. Caros Group provides professional analysis and recommendations. No specific IRS outcome, resolution, settlement amount, penalty reduction, acceptance into any IRS program, timeline, or tax result is guaranteed. Payment is for professional review and analysis services, not for a particular result.

5. Your information. Recommendations are based on the information you supply. Missing, incomplete, or inaccurate information may affect our conclusions and recommendations.

6. Your consent. Before payment, we ask you to confirm a checkbox. For the Notice Review it reads: "I have read and agree to the Terms of Service and Refund Policy. I understand this purchase is for a professional written tax review, is not representation before the IRS, and does not guarantee any IRS outcome." For the Assessment and Rush it reads: "I have read and agree to the Terms of Service and Refund Policy. I understand Caros Group provides professional analysis and recommendations and does not guarantee any IRS outcome, settlement amount, penalty reduction, acceptance into a program, or timeline." We may keep a record of your acceptance, including the date, time, product, terms version and page address, separately for each purchase.

7. State and federal consumer rights. Nothing in this policy limits any rights that may apply under applicable consumer protection laws. Where a state or federal law gives you a right that cannot be waived, that right applies.

8. Payment disputes. If you have a concern about a charge, please contact us first at (256) 690-0213 or [email protected] so we can review it with you.

8b. Documents and information. If requested information or documentation is not received within 14 days of request, Caros Group may pause, close, or cancel the matter following management review. Any decision will consider the status of work already performed and the specific circumstances of the engagement. Please contact us at (256) 690-0213 or [email protected] if you need more time. This clause also appears in the Terms of Service, every engagement letter and the welcome email.

8c. Document timing. Documents are time sensitive. The IRS generally requires the most recent statements, so we may ask you for the same type of document more than once. Please expect to update your data, statements and files as your matter moves forward. This clause also appears in the Terms of Service, every engagement letter and the welcome email.

9. Changes. We may update this policy. The version you accepted at purchase is the version that applies to that purchase.

10. Contact. (256) 690-0213 · [email protected]